We walk beside you.
Where inspiration becomes strategy.
We operate and commercialize your hotel with you and your team: you keep deciding, we bring the method and hold it week after week.
For independent and boutique hotels that want to stay their own.
It may sound familiar: the hotel works when you are there. Your team has no method it can follow without you. Price and occupancy are set by the OTAs and the season. The hotel looks like every other hotel in its segment. If there is a spa, the spa is a cost.
GoWell comes in to work with your team, not instead of it. We write a method your team follows even when you’re not at the front desk, and we stay to run it with you. You keep deciding.
We don’t replace you. We walk beside you.
Four areas, one plan.
- I.
Operations
Front desk, rooms, food and beverage, maintenance. What the team does every day, written so it can be taught and measured.
- II.
Commercialization and revenue
Rates, channels, seasons, direct sales. You set the price, with the numbers in front of you.
- III.
Spa and wellness
If the hotel has a spa, we give it its own P&L, so you know what it costs and what it brings in. If it doesn’t, we tell you with numbers whether opening one makes sense.
- IV.
Brand and experience
What the guest remembers and what they tell afterwards: a character that is written down and teachable, not a chain manual.
Inspiration, strategy, action. Always in this order.
We get to know the hotel
We start in the hotel, with the team and with the numbers. We look before we touch.
We write the plan
A document that fits at the front desk: what changes, who does it and which number we will follow it by. You read it and approve it before anything starts.
We work it with your team
We run it next to your people: in daily operations and in the rate, with reports we go through with you.
What we don’t do.
- We don’t decide for you.
- No chain manual: the plan is written for your hotel.
Questions before the first conversation.
Who decides, you or me?
You. We operate and commercialize with your team, and decisions about the hotel stay yours. What we bring is a method and the discipline to hold it week after week.
Do you hand me a plan and leave, or do you stay to operate?
We stay and run the plan with you and your people. For how long, we agree in the plan.
Do I need a spa?
No. If your hotel has no spa, we work on the other three areas and tell you with numbers whether opening one makes sense.
Which languages do you work in?
Spanish and English.
How long does a project take?
It depends on the hotel and the starting point.
Tell us which hotel you have and which decision is in front of you.
A few lines are enough. The message goes to Francisco Lugo.